SERVICE

HELLO 2025 Service

We offer the following services to ensure that our customers can enjoy shopping with peace of mind.

 1. Free Shipping Service

• Free shipping on all items:

  We offer free shipping on all orders, so your items will arrive at no extra cost to you. 

  Domestic shipping in Japan: Delivered within 3 to 7 business days. 

• Track your shipment:

  We offer a tracking service that allows you to check the delivery status in real time.

 2. 30-day return and exchange guarantee

• Easy and hassle-free returns and exchanges:

  If you are not satisfied with your purchase, you may return or exchange it within 30 days of receiving the item.

• Return and exchange conditions:

  - Unused, with tags and original packaging. 

  - Please provide your order number or proof of purchase such as a receipt.

• Return and exchange procedure:

  1. Contact customer support to request a return or exchange. 

  2. If necessary, please provide photos showing the condition of the item. 

  3. You can return the product to our designated address or use our collection service. 

 3. 365-day quality guarantee and free replacement

• 1 Year Quality Guarantee:

  If there is a problem with the quality of the product within 365 days of purchase, we will exchange it for a new product free of charge.

• Scope of application:

  - Non-human quality issues such as defective fabric, missing buttons, broken zippers, etc. 

  - Normal wear and tear or problems caused by improper care are not covered by the warranty.

• Replacement Steps:

  1. Contact customer support and submit an exchange request. 

  2. Please provide a photo or video showing the problem area. 

  3. Once your application is approved, we will ship you a free replacement item. 

  4. You will be required to return the problematic product.

• Additional services:

  You can track your delivery in real time while your exchange is being processed.

 4. Secure payment methods

• Safe and secure payment guarantee:

  Our shop uses the most trusted payment services in the world. 

  - PayPal: Your personal information is protected and you can use it with peace of mind. 

  - Credit cards: We accept major card brands such as VISA, MasterCard, and JCB. 

• Payment encryption: All your payment data is securely encrypted and protected from unauthorized access.

• Confirmation email after ordering:

  Once your payment is complete, you will receive a confirmation email. If you have any issues, please contact customer support immediately.

 inquiry

If you have any questions about returns, exchanges, shipping, or payment, please feel free to contact us at any time. 

- Customer support hours: Every day from 10:00 to 20:00 (Japan time) 

- For further information please contact: 

  - Email: info@kikiandmonis.com

We will continue to strive to provide our customers with peace of mind and satisfaction. We look forward to serving you again.